Service Coordinator - EvoHeat
About the company
EvoHeat is a leading Australian provider of innovative and energy-efficient heat pump technology. With more than 18 years of industry experience, we’re proud to deliver high-quality products, expert support and smarter heating technology to customers across Australia.
Based in Bundamba, Queensland, our growing team is committed to innovation, exceptional customer service and creating a positive, supportive workplace where our people can grow and succeed.
About the role
The Service Coordinator role provides technical support and after sales service. Reporting to the EvoHeat Service Manager, this broad service role will work across our range of Evo heat pumps (pool heating and hot water) and will provide plenty of variety and a great learning opportunity to work across different areas of our EvoHeat business.
Key responsibilities
Providing end to end technical support to customer enquiries (email and phone) in a calm, professional and timely manner
Coordinating warranty service with internal/external contractors
Processing spare parts orders
Liaising with clients on technical data, product manuals, and product videos
Processing warranty claims
Recording all service work in the internal software programs
Supporting the Operations Team with general administration tasks / ad hoc projects
Promoting service plans to existing clients
About you
Customer driven
Technical problem-solving background is highly regarded
A positive, energetic approach and a willingness to learn
Sound administration
Customer service and relationship building skills
Excellent data entry / typing skills (Microsoft)
Good organisation skills and the ability to multi-task
A good telephone manner, listening and problem-solving skills and the ability to stay calm in a busy but enjoyable operating environment
Willingness and capability to assist with light manual handling requirements
How to apply
To apply, please apply via our Seek job ad - https://au.seek.com/EvoHeat-jobs/in-All-Brisbane-QLD?jobId=94116467&type=standard
