SPLASH! Master Class
Inside the SPLASH! 2026 Master Class Series: Three essential conversations for the pool industry.
The pool and spa industry is evolving rapidly. Advances in innovation, rising customer expectations, emerging water treatment technologies and increasing pressure on business profitability mean that staying ahead of the game requires more than simply keeping up with the latest products, it requires access to expert knowledge
That's exactly what the SPLASH! 2026 Master Class Series has been designed to deliver.
The SPLASH! Master Class program puts you in the room with industry experts to discuss the topics that matter most to today's pool and spa industry. Each session will feature a mix of facilitated panel discussions, real-world case studies and, most importantly, open conversations designed to encourage debate, learning and the sharing of experiences.
The result is a more engaging and interactive format, giving you direct access to the collective knowledge and expertise of some of the industry's most experienced professionals.
With a Master Class Pass granting access to one session or all three, you can tailor your experience to suit your interests and business needs, maximising both value and impact.
Master Class Day Pass
$75 – SPASA members
$100 – Non-SPASA members
Master Class sessions will run from 10:00am–11:00am and 1:00pm –2:00pm on Wednesday and 10:00am – 11.00am on Thursday, giving you the flexibility to attend sessions with time on the Trade Expo floor.
Whether you're looking to sharpen your technical expertise, improve operational performance or uncover new opportunities for business growth, the SPLASH! Master Class Series delivers practical insights from the people helping shape the future of the pool and spa industry.
Water Chemistry & Diagnostics
For many service technicians, water issues can be among the most challenging problems to diagnose and resolve. Too often, the focus is on treating symptoms rather than identifying the underlying cause.
This Master Class explores practical approaches to diagnosing recurring problems including algae outbreaks, fluctuating pH levels, combined chlorine, staining and water instability. You will gain a structured troubleshooting framework designed to improve outcomes, reduce unnecessary callbacks and build confidence in tackling complex water quality issues. By focusing on cause and effect rather than quick fixes, you will leave with practical tools you can immediately apply in the field.
Pool System Performance: Hydraulics & Automation
As automation and energy efficiency become increasingly important, understanding how pool systems perform in real-world conditions is critical.
This Master Class explores flow optimisation, hydraulic efficiency, variable-speed pump configuration and the diagnosis of circulation issues that are often mistaken for equipment failures or water chemistry problems. You will gain practical insights into improving system performance, reducing energy consumption and troubleshooting common operational challenges.
Business Growth Through Excellent Customer Experience
Technical expertise alone is no longer enough to stand out in a competitive market.
This Master Class focuses on pricing strategies, communication, service delivery and customer retention, helping businesses translate their expertise into long-term profitability and strong client relationships. You will gain practical tips around Business Growth, how to successfully scale your business and the importance of having a succession plan for your business.
More Than Education
The Master Class program reflects a growing demand for specialised learning within the industry. As businesses face increasing customer expectations, changing technologies and evolving regulations, access to expert-led education has become an important investment in future success.
Whether you're chasing answers to a persistent water chemistry problem, looking to fine-tune system performance, grow your business or simply learn from some of the sharpest minds in the industry, the SPLASH! Master Class Series is designed to send you home with ideas you can put into practice immediately.
SPLASH! 2026 takes place from 17–21 August at the Gold Coast Convention and Exhibition Centre.
