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NZ industry comes to the aid of liquidated company’s clients

December 20th, 2023

Ex-clients of a liquidated company are now getting their pools, thanks to the assistance of the New Zealand industry.

2023 was extremely difficult for ex-clients of the NZ company Container Pools which went into liquidation in May.

Ultimate Pools along with trade suppliers such as Space Industries, Austral Pool and Spa Products, Glass Vice Fencing and Dolphin Pacific rallied together to support customers to continue to pursue their dream of pool ownership.

Ultimate Pools general manager Rainbow Morris says it was heart wrenching to see so many families disheartened and disillusioned.

“We really wanted to provide reassurance that the pool industry in NZ is in a strong financial position, we have excellent core values as business owners and we want to restore good faith amongst pool buyers,” she says.

The Prices are alright

Ex-Container Pools clients, the Price family, contacted Ultimate Pools to see if plans his family had of installing a pool at their property could be bought to fruition.

“Mr Price was part of a buyers collective formed by customers of Container Pools which had lost deposits to the company after it had gone into receivership” says Morris.

“Many of these customers were part way through the process of buying a pool, and lost tens of thousands of dollars, or had pools installed without filtration equipment, pool covers or other components.”

Price was lucky he wasn’t too far into the process. He found the six metre Compass Express pool could fully use the space available, and was the most suited to the intended location. After working through the consent and engineering process with the Ultimate Pools team, the install took place just three months after first making contact with the Ultimate Pools team.

Price says that while Ultimate Pools had a job to do, they seemed to genuinely care.

“Along with their suppliers, they went out of their way to accommodate myself and other customers who had been exposed to the more unprofessional side of the pool industry,” he says.

“Jordan, Rainbow, Steve and Chelsea – just a few of the team all worked together with their suppliers and partners and I would not hesitate in recommending them, and continue to do so. They are examples of professionalism, and our children – and adults – are now enjoying the pool and making a lot of noise much to the delight of our neighbours”.

Morris says this is a great result for the NZ pool industry, showing solidarity and coming together to support the community and end users.

“We hope that there can be a silver lining as industry professionals to work together, and that we are able to ensure more families such as these are able to fulfill their dream of pool ownership,” she says.

Caption: The new Express pool being delivered

By Chris Maher
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