Clark Rubber appoints new national service manager

Clark Rubber has appointed James Joseph as their new national service manager.

Mick Guerin, general manager of marketing says that the national service manager role will be a key position at Clark Rubber and will steer the future direction of their onsite pool care (OSPC) business.

The role will focus on developing strategies, programs and initiatives for OSPC that drive sales and profitability for stores and mobile franchisees; expand OSPC services and customer acquisition; improve technician capability and service delivery; and enhance customer experience across the network.

Joseph comes with relevant pool industry experience as a product manager at Hayward Pool Products Australia as well as experience as an operations and technical support executive for Poolwerx, supporting their franchise partners.

“James is a qualified mechanical engineer and has also been an entrepreneur and business owner, so he not only understands the role of the pool technician, he has an intimate knowledge of pool products, and also understands the challenges of running and growing a business,” says Guerin.

Joseph’s appointment is the first of more to come to support OSPC with a focus on delivering structured training programs that support pool technicians and franchisees to build service capability and service delivery standards.

IMAGE: James Joseph (Supplied)